Shipping policy
This Shipping Policy explains how orders placed through lovelybake.shop are processed, shipped, tracked, and delivered.
1. Free Worldwide Shipping
LovelyBake offers free standard shipping worldwide on eligible orders.
There is no minimum purchase requirement unless otherwise stated during a promotion.
Expedited shipping, express delivery, or special handling services may carry an additional fee when available.
2. Order Processing
Orders are generally processed within 1–3 business days after payment confirmation.
Processing may take longer during:
- Weekends
- Public holidays
- Promotional events
- Seasonal sales
- Periods of unusually high order volume
- Inventory verification
- Payment or address verification
Business days exclude weekends and public holidays.
3. Estimated Delivery Time
The estimated delivery time is generally:
7–10 business days after shipment
This estimate applies to standard delivery under normal conditions.
The total time from order placement to delivery may include both processing time and transit time.
4. Delivery Estimates Are Not Guaranteed
Delivery times are estimates and may be affected by circumstances outside our control, including:
- Customs inspections
- Carrier delays
- Weather conditions
- Natural disasters
- Public holidays
- Transportation disruptions
- Remote delivery locations
- Incorrect or incomplete addresses
- High seasonal demand
- Local postal service delays
A delay does not automatically mean that a shipment is lost.
5. International Shipping
We ship to many destinations worldwide.
Customers are responsible for ensuring that products ordered from our website may legally be imported into their destination country.
Certain products or destinations may be unavailable due to carrier restrictions, customs requirements, legal limitations, or operational constraints.
6. Customs, Taxes, and Import Duties
International shipments may be subject to:
- Customs duties
- Import taxes
- Value-added tax
- Brokerage fees
- Administrative charges
- Local handling fees
These charges are determined by the destination country and are generally the customer’s responsibility unless expressly stated otherwise at checkout.
LovelyBake does not control customs assessments and cannot guarantee whether charges will apply.
7. Shipping Address Accuracy
Customers must provide a complete and accurate shipping address.
Please verify:
- Recipient name
- Street address
- Apartment, unit, or building number
- City
- Province, state, or region
- Postal or ZIP code
- Country
- Telephone number
LovelyBake is not responsible for delivery delays or failed deliveries caused by incorrect, incomplete, or outdated address information.
Contact us immediately if you notice an error. We may not be able to change an address after fulfillment has begun.
8. Order Tracking
When tracking is available, a shipping confirmation email will be sent after the order is dispatched.
Tracking information may take 2–5 business days to update after shipment.
In some countries, final-mile delivery may be completed by a local postal service or third-party carrier.
9. Multiple Shipments
Orders containing multiple products may be shipped in separate packages.
You may receive:
- Multiple tracking numbers
- Packages on different dates
- Items from different fulfillment locations
Separate delivery does not mean that part of the order is missing.
10. Delayed Orders
If your order has not arrived within the estimated delivery period:
- Review your tracking information.
- Check with household members, neighbors, reception areas, or building management.
- Contact the local carrier.
- Allow additional time for customs or regional delays.
- Contact LovelyBake for assistance.
Please email support@lovelybake.shop with your order number and shipping details.
11. Lost Packages
A package may be considered lost after the carrier has completed its investigation or confirmed that delivery cannot be completed.
Depending on the circumstances, we may offer:
- A replacement
- A refund
- Another reasonable solution
Claims may require tracking details, written carrier confirmation, or other supporting information.
12. Packages Marked as Delivered
If tracking shows that your package was delivered but you cannot locate it:
- Check around the property
- Ask other household members
- Check with neighbors
- Contact building management
- Contact the local carrier
- Wait up to 48 hours, as some carriers scan packages before final delivery
Please contact us if the package remains missing.
We will assist with the investigation, but we cannot guarantee reimbursement where the carrier confirms successful delivery to the correct address.
13. Refused, Unclaimed, or Returned Packages
Packages may be returned to us because of:
- Refusal by the recipient
- Failure to collect the package
- Incorrect address
- Incomplete address
- Unpaid customs charges
- Repeated failed delivery attempts
We may issue a refund after the package is returned and inspected, subject to applicable deductions permitted by law.
Additional shipping costs may apply for redelivery if the return resulted from customer-provided information or failure to collect the shipment.
14. Damaged Shipments
If your package arrives damaged:
- Photograph the outer packaging
- Photograph the shipping label
- Photograph the damaged product
- Keep all packaging materials
- Contact us promptly
Send your order number and evidence to support@lovelybake.shop.
15. Address Changes and Cancellations
Shipping address changes and cancellation requests must be submitted as soon as possible.
We cannot guarantee changes after the order has been processed or shipped.
16. Contact Us
For shipping assistance, contact:
LovelyBake
PH41-8948 202 St
Langley, BC, V1M 4A7
Canada
Email: support@lovelybake.shop
Phone: +1 604 530-3524
Website: lovelybake.shop