Contact information
LovelyBake is committed to providing professional, friendly, and reliable customer support.
You may contact us regarding orders, products, returns, refunds, shipping, payments, website issues, or general business inquiries.
Business Information
Business Name: LovelyBake
Website: lovelybake.shop
Established: 2023
Registered Business Address
LovelyBake
PH41-8948 202 St
Langley, BC, V1M 4A7
Canada
Please contact customer support before sending products, returns, documents, or other materials to this address. Returns sent without authorization may not be accepted.
Customer Support Email
Email is the recommended method for order-related inquiries.
To help us respond efficiently, please include:
- Your full name
- Order number
- Email address used at checkout
- Product name
- Description of your question or concern
- Photographs or videos where relevant
Telephone
+1 604 530-3524
Telephone availability may vary depending on business hours, holidays, and call volume.
For the fastest documented response, we recommend contacting us by email.
Customer Service Hours
Monday to Friday: 9:00 AM–6:00 PM Pacific Time
Saturday: 10:00 AM–4:00 PM Pacific Time
Sunday and Public Holidays: Closed
Messages received outside business hours will be reviewed on the next business day.
Response Time
We aim to respond to customer inquiries within 24–48 business hours.
Response times may be longer during major sales, public holidays, weekends, seasonal events, or periods of high order volume.
Order Support
Contact us for assistance with:
- Order confirmation
- Order status
- Tracking information
- Shipping delays
- Address corrections
- Damaged or defective products
- Incorrect or missing items
- Returns and refunds
- Product questions
- Payment concerns
Media, Partnership, and Business Inquiries
For partnership, wholesale, media, or business inquiries, please email:
Use a clear subject line such as:
- Business Inquiry
- Wholesale Inquiry
- Partnership Proposal
- Media Request
Complaints
We take customer concerns seriously.
To submit a formal complaint, email support@lovelybake.shop with:
- Your name
- Order number, if applicable
- Description of the issue
- Preferred resolution
- Relevant photographs, screenshots, or supporting documents
We will review the matter and aim to provide a fair and reasonable response.
Important Notice
Do not send sensitive payment details, complete card numbers, passwords, or security codes by email or telephone.
LovelyBake will never ask you to provide your full payment card number by email.